Refund Policy

Last updated: November 15, 2026

Free trial first

Every device gets a 7-day free trial with all features, so you can make sure Lumia Player works with your device and your playlist before buying a license.

What you pay for

Payments are for the Lumia Player app license only. We do not sell content. Problems with a playlist, a provider, channels or streams are the responsibility of that provider and are not a reason for a refund from us.

Refunds

• If the App does not work on your device for a technical reason that we cannot fix, contact contact@lumiaplayer.com within 14 days of purchase with your MAC address — we will refund you.
• Duplicate payments for the same device are always refunded.
• Devices blocked for violating our Terms of Service are not refunded.

Nothing in this policy limits any rights you may have under the consumer laws of your country.